BNP Paribas Global Securities Operations
One of the three international operations centers, BNP Paribas Global Securities Operations (GSO) provides services to global clients in the Asian and EMEA. Wholly owned by BNP Paribas Securities Services, the GSO center offers a wide range of services which include custody operations, fund accounting, middle-office operations, static data management, clearing and settlement operations and other transversal services. The purpose of the position is to ensure the quality of service from GSO for all our clients is at a ‘Desired’ level along without service partners in various locations.
Direct Responsibilities
Chair the monthly meeting with the CSMs across the perimeter
Responsible that all sensitive points such as but not limited to Birdies, IT issues, complaints, are logged and addressed with the right level of attention at the right hierarchical level.
Effectively carry out Due diligence visits in collaboration with the stakeholders ensuring high level of satisfaction for the client.
Responsible to inform in due time the management on the progress, of the complaints.
Create a network and regular interaction with department managers across all teams in all locations.
Managing effective communication as a two-way channel between Hubs and Spoke on a monthly basis.
Assisting in rolling out yearly two-way service partner survey and also ensure the results are communicated and actions taken to improve the perception points.
To work as a part of the extended team of Global client service team locally.
Be an active member of the Governance on Client Services experience / uplifting service initiative within GSO
Priorities the work and conduct investigation with due diligence on all the discrepancies.
Contributing Responsibilities
This role reports directly to the Head of Client Service GSO
Assist the Head of Client Service to bring the GSO deliverables for to the desired Level of service
The scope is a large and includes all location partnered by GSO.
Being a senior individual contributor, the candidate will closely work with the GSO Business heads as well as the Senior managers and act as a facilitator between the IOC and local offices
The candidate will be responsible to set and maintain a tracker to ensure all queries raised by local senior managers are tracked and, answered in due time with the quality and attention required by local offices.
The candidate will be responsible for the quality of the Quarterly Senior Manger review for locations
Oversee GSO readiness during Due Diligence and client visits, working with BU heads in providing the right information for RFP’s received from the respective spoke locations.
Functional & Technical & Behavioral Competencies
End to End Knowledge of the Securities services operation with hands on experience on at least two different processes.
Intermediate level on preparing Presentations
Intermediate level on using MS Excel
Display analytical mindset?
Ability to understand and show strong client focus
Good networking, team skills and ability to have a personal impact.
Specific Qualifications (if required)
Skills Referential
Behavioral Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Personal Impact / Ability to influence
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to inspire others & generate people's commitment
Ability to develop and leverage networks
Ability to manage / facilitate a meeting, seminar, committee, training
Education Level:
Master Degree or equivalent
Experience Level
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