Maersk - Bachelor / Master's Degree with 2 - 3 years of work experience - Customer Support

 Maersk

An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating value through customer delight, work in collaboration with teams in a dynamic environment, where you will be valued and cared for.

You will be part of Customer Experience team for West India creating delightful experiences by providing innovative solutions to our customers. [Also Read: Work from Home - Data Entry Job]

 

Key responsibilities

• Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews

• Build strong and lasting relationships with customers and provide second-to-none customer service which reflects in customer loyalty

• Pro-active communication on any issues pertaining to shipment bookings

• End-to-end ownership and accountability of customer issues

• Collaborate with different functions to provide effective solutions to customers [Also Read: Human Resource Job - Work from Home]

• Increase share of wallet of customers through outstanding client servicing and drive inland solutions

• Address root causes and seek continuous improvements – constantly look for ways to improve work processes

• Adhere to standardized processes and tasks without compromising customer experience

• Work independently and assist the team in realizing goals and set benchmarks by sharing knowledge and best practices amongst each other [Also Read: Private Banking Advisor - Branch Banking Job]

We are looking for

• Bachelor/Master's Degree with 2 - 3 years of work experience in Customer Service roles. Experience in shipping/ logistics is highly preferred

• Person who has strong understanding of business, market, customer with a passion to delight the customer through service

• Can influence and persuade the customers and handle exception management

• Ability to manage change and ambiguity [Also Read: India Post - Government Job - Mail Motor Driver]

• Has the ability to handle complaints with a smile and is willing to build a long-term relationship with customer

• An excellent team player

• Able to work under pressure

• Strong interpersonal skills

•  Fluent in English & Tamil Language is MUST

Apply Here

https://jobsearch.maersk/jobposting.html

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