Sitel Group
Technical Support - Voice (Chennai)
INSTRUCTIONS TO COMPLETE THE APPLICATION
(It would take at least 2 hours to complete the Online Assessment):
!!! PLEASE DO READ THE DETAILED JOB DESCRIPTIONS BELOW !!!
The Test has to be taken in a laptop/ Desktop /
Mobile with a good pair of earphones and a webcam is a must. [Also see - Earn Money Online with Mobile Phone - Watch Videos]
Strictly use only "GOOGLE CHROME BROWSER"
Make sure that the Laptop / Mobile is fully Charged and Ensure your Network (Broadband/Wi-Fi/Mobile Data) is working perfectly Fine.
Kindly make sure that your environment is quiet, so that it wouldn’t affect your Scores and your Audio Clarity.
You need to speak about any given topic for 1 minute and upload the video anything less than that would end up in less scoring.
Kindly do not compromise on your Communication, especially on your Pronunciation and clarity of speech as it is one of the key metrics.
Make sure that the Rate of speech is neither High nor slow with a good flow of speech.
The test has to be finished in one shot please see to that no technical or any other challenges stands as a hindrance to complete the test in one go.
Advise you not take this test Casually as this test will determine your entire selection process.
Kindly do not fake your accent, let your accent be neutral.
Please take time to read the instructions clearly before answering the questions
***Applicant should be currently staying in Chennai or ready to relocate to Chennai, if offered, should have proper Broadband connection willing to WFH / WFO. [Also see: Lockdown Job Opening, weekly payment, many opening]
If WFO, Door step Pick-up & Drop will be provided***
Work Location - SITEL INDIA Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi Salai, OMR road, Taramani, Chennai 600113.
Landmark - Opposite to Thiruvanmiyur railway station.
Working Days - 5 Days a week
Shift timings - Totally Rotational Night shifts
Week offs - Any 2 days
NOTE - The mode of Interview Will be VIRTUAL ONLY. we are looking for Immediate Joiners.
Roles and Responsibilities
Passionately provide L1-L2 call technical support to the company's customers and business partners.
You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the issue.
Resolve clients' complaints by performing activities such as removal of virus, fixing internet and firewall issues.
Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution.
Provide follow-up customer contact to ensure satisfactory resolution of incidents.
Co-operate with other members of the technical support team, sales team and other departments. [Also see: Data Entry, work from home jobs]
Identify and escalate priority issues per Client specifications.
Accurately process and record call transactions using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and client’s business.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.
Apply for Job - https://sitel/ts/chn
Desired Candidate Profile
Minimum 6 months to 1 year of Experience in voice support. Preferable with US, UK and Australian Customers
Freshers with good command over the English language (Written and verbal communication) can also apply.
Arts & Science and Engineer Graduates may apply for this role. (Passed out from 2017)
Computer Science Background should be an added advantage.
However, 2021 Graduates may also apply for this role If S/he have finished their final Semesters.
Desired Technical Skills & Knowledge
Knowledge of Antivirus Software (Navigation and settings)
Navigation inside an operating system, installation and uninstallation of drivers, software and system configuration.
Knowledge on home networking devices like Router, Modem, internet connection, LAN and WAN [Also see: Sutherland Job Openings for Freshers]
Perks and Benefits
Attractive incentives and other employee benefits (Exclusive of CTC)
Door step Pick-up & Drop will be provided
During Covid situation: Desktop shall be provided and starting from interview everything is on Virtual mode. (within Chennai ONLY)
CTC – 3.15 Lacs – 3.40 Lacs PA.
Besides Salary - Rs. 750/- Shall be provided during WFH.
Job Types - Full-time, Regular / Permanent, Fresher
Salary - ₹315,000.00 - ₹343,000.00 per year
Benefits
Health insurance
Work from home
Schedule
Night shift
Supplemental Pay
Overtime pays
Performance bonus
Education
Bachelor's (Preferred)
Experience
Technical support - 1 year (Preferred)
Total work - 1 year (Preferred) [Also see: Byju's Many Job Opening - Home based jobs]
Language
English (Preferred)
Work Remotely
Temporarily due to COVID-19
Watch the below video for more details:
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